Terms and Conditions
By placing an order at www.genuinekeyhome.com you (Customer) understand and agree to be bound by the terms and conditions listed below.
Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void.
www.genuinekeyhome.com reserves the right to make changes to this site and these terms and conditions at any time, without prior notice.
www.genuinekeyhome.com accepts Paypal, Visa and Master Card credit cards.
If you get a message that your transaction is declined please do not try to process it again but contact our Support team.
Prices & Availability
All prices on our website are quoted in US dollars (USD).
Because of the fast-moving nature of the industry, prices and availability are subject to change without notice.
www.genuinekeyhome.com is unable to issue price adjustments due to manufacturer price changes after date of original sale.
We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice.
We also sell many software products to resellers. All website orders with an individual product quantity over 5 could enjoy some discount, and please contact us by email.
You will receive an email with the activation key code and download links if needed within 6 hours after the order has been placed.
ATTENTION: Almost always our Support team can solve ANY problem you got with purchased software, therefore first of all please try to ask them to help you.
Refund can be issued in the case of unsolvable problems with a software.
Chargeback is bad thing bor both sides (for You and for our store) in 100% occasions, because if you would like to get your money back - just place refund request by sending email to us.
It is very important to provide working e-mail address for all communications with the Support team and our Store.
If chargeback was performed by you, our Store needs to perform the following:
-If fraud is suspected, we report the case to the FBI Internet Fraud Complaint Center and BBB;
-Initialize legal proceedings against you to recover the order amount.
By placing an order with us, You indicate that you have read and understand our terms.
You also indicate that you understand and accept any limitations of the particular product type(s) you are purchasing.
Please note that we sell only downloadable copied of software, it means that we does not ship boxed versions of software and paper documentation.
Also please note that you will not be able to get a support from manufacturer and register your product online, because you're buying OEM software.
You will be able to download software from special download area which will be created after a successful order.
Software products comes as ZIP archives (you will have to extract it first using any archiver, i.e. 7-zip) or as ISO image files (in this case you will have to burn downloaded ISO image file to DVD disk or mount it to virtual drive. You will get step-by-step instructions in your customer area).
You reserve the right to exchange the software (no more than 2 times) provided that you have already asked for help and the problem with the purchase has not been solved by the Support team.
www.genuinekeyhome.com does offer technical support to the customers.
We will gladly help you with the following processes: downloading, installation, activation.
Please browse through the FAQ section for an answer before writing to our Support team.
If you cannot find an answer in the FAQ, please send us an email(which contains only Your problem) with the type of question (preferable method).
Minimum system requirements are provided for all software items we sell.
By placing an order for software, you agree that the computer system on which you intend to install the software meets or exceeds all minimum system requirements.
This website takes every precaution to protect our users' information.
When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected.